At Plastic-Free Provisions, we want you to feel good about every order you place with us. From the products we stock to the way we package and deliver them, our goal is to make your experience simple, sustainable, and stress-free.

Shipping

Where We Ship

We currently ship to anywhere in the U.S.

Shipping Costs

• Free shipping on all orders over $50
• Flat rate shipping of $6.95 on orders up to $29.99
• Flat rate shipping of $8.95 on orders up to $49.99
  

Local Delivery

If you’re in Chapel Hill or Carrboro, NC, you’re in luck, as we hand-deliver orders over $15 right to your doorstep. You can also take advantage of our bottle refill service for soaps, shampoos, conditioners, and lotions within these towns.

Processing Time

Orders are typically processed within 1–3 business days. You’ll receive a tracking email as soon as your order is on its way.

Carriers

We ship using USPS, UPS, and FedEx, depending on what works best for your order.

Packaging

Every shipment is thoughtfully packed without plastic, using boxes made from recycled cardboard, kraft paper cushioning, shredded cardboard, and kraft paper tape. Your order arrives safe, secure, and eco-friendly.

 

Returns & Exchanges

We get it, sometimes things just don’t work out. If you’re not 100% happy with your order, here’s how we can help:

Return Window

You have 30 days from delivery to request a return for a refund. If you’d like a different size, scent, or style, you can simply place a new order for that item.

Condition Requirements

Returned items must be:

• Unused and in original condition
• In original packaging (if applicable)
• Complete with all accessories or inserts
  

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened personal care and beauty items

How to Start a Return

1. Email us at hello@plasticfreeprovisions.com with your order number.
2. We'll send return instructions and a prepaid shipping label.
3. Package items securely and send them back to us.
   

Refunds

Once we receive your return, we’ll inspect it and issue a refund to your original payment method within 5 - 7 business days.

Exchanges

Want to swap for a different size, style, or scent? Just follow the return steps above and place a new order for the item you’d like.

Damaged or Defective Items

We do our best to pack orders carefully, but if something arrives damaged or defective, please reach out right away at hello@plasticfreeprovisions.com with photos. We’ll quickly arrange a replacement or full refund at no cost to you.

 

Questions?

We’re always here to help. If you have any questions about shipping, returns, or our refill service, drop us a note at hello@plasticfreeprovisions.com